At Not Another Wholesale, we want every reseller to feel confident buying from us. While we supply exclusively to businesses and therefore operate under B2B terms (not consumer laws like the Consumer Rights Act 2015), we believe in fairness and transparency. If something goes wrong with your order, we will always work with you to find the best solution.
✅ When You Can Return or Report an Issue
Damaged or Defective Goods
If items arrive damaged, faulty, or not as described, please notify us within 7 days of delivery.
Send us clear photos showing the issue and your order number so we can investigate quickly.
Once reviewed, we may offer a replacement, partial refund, or credit depending on the situation.
Incorrect Orders
If you receive the wrong items, please contact us within 7 days of delivery.
We will arrange to send the correct items as quickly as possible and, if necessary, cover the return shipping for the incorrect goods.
Grading Disputes
If you believe the grade you received does not match the description provided, reach out within 7 days with photos of the items in question.
Our team will review carefully, and if an error is confirmed, we will provide a partial refund or other fair resolution.
Non-Defective Goods
Returns for items that are not damaged, misgraded, or incorrect are at our discretion.
Goods must be unused, in their original condition, and in any original packaging.
In these cases, the buyer covers the return shipping and a restocking fee (up to 15%) may apply.
Custom / Special Orders
Any specially sourced or custom orders are non-returnable, unless they arrive damaged or incorrect.
Provide your order number, description of the issue, and photos where possible.
Our team will respond within 48 hours with next steps.
💳 Refunds & Processing
Once a return or issue is approved, refunds are issued to your original payment method within 3–5 working days.
Depending on your bank or provider, funds may take a little longer to appear.
Shipping costs are non-refundable unless the return is due to an error on our side.
Please include your order number inside or outside the return package to avoid delays.
⚠️ Important Notes
We cannot accept returns made after the 7-day notification period.
We are not liable for indirect or consequential losses beyond the value of the goods purchased.
By ordering with us, you agree that your transaction is a B2B trade purchase and not covered by consumer-specific laws.
🤝 Our Commitment
We know your business depends on reliable stock. Our goal is to make sure you can buy with confidence, resell with profit, and trust us as your partner. While wholesale returns work differently than consumer shopping, we promise to handle every case fairly, transparently, and as quickly as possible.
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Returns & Refunds
Transparent. Fair. Reseller-Focused. Here's exactly how our returns process works — and what to do if something goes wrong.
At Not Another Wholesale, we want every reseller to feel confident buying from us. We supply exclusively to businesses and operate under B2B terms — but we believe in fairness and transparency. If something goes wrong, we'll always work with you to find the best solution.
Please note: A grading tolerance of up to 10% applies to all orders. Our grading is carried out manually by our experienced team and, as with all vintage wholesale processes, contains an element of subjectivity and industry-standard tolerance. Up to 10% of items per order may fall outside the stated grade — this is considered within normal tolerance and is non-refundable. Additionally, all items are vintage and may show signs of wear consistent with age, including fading, minor marks, or general wear. If you believe the error in your order significantly exceeds this threshold, please contact us with photos and we'll review it fairly.
B2B Trade Notice: All transactions with Not Another Wholesale are business-to-business trade purchases. Consumer-specific legislation such as the Consumer Rights Act 2015 does not apply. We do not guarantee resale value, brand mix, or profitability of any bundle. Due to the nature of vintage wholesale, individual items may vary in style, era, brand, colour and exact composition — product photos are representative examples only.
Return Eligibility
What Can Be Returned?
Not all situations are the same. Here's a clear breakdown of what's covered, what's at our discretion, and what can't be returned. Resolutions may include replacement items, partial refund, store credit, or an alternative solution.
Covered
Damaged or Defective Goods
Items that arrive damaged, faulty, or not as described — beyond normal vintage wear.
Notify us within 7 days of delivery
Send clear photos + your order number
We may request goods are returned before a refund or credit is issued
Covered
Incorrect Orders
You received the wrong items from what you ordered.
Contact us within 7 days of delivery
We'll send the correct items as quickly as possible
Return shipping for incorrect goods is covered by us
Covered
Grading Disputes
You believe the grading error significantly exceeds the 10% industry tolerance. See our Grading Guide →
Reach out within 7 days with photos of the items
Our team will review against our grading criteria
If confirmed beyond tolerance, we'll offer a fair resolution
Case by Case
Non-Defective Goods
Items that aren't damaged, misgraded beyond tolerance, or incorrect — at our discretion.
Goods must be unused and in original condition
Buyer covers return shipping costs
A restocking fee of up to 15% may apply
Not Eligible
Custom & Special Orders
Any specially sourced or custom orders are non-returnable unless they arrive damaged or incorrect. Please ensure you're happy with your specification before placing a custom order.
7-Day Notification Window: All returns and issues must be reported within 7 days of delivery. We cannot accept reports or returns made after this period. The clock starts on the day your order is delivered.
The Process
How to Start a Return
Three simple steps. We aim to make this as painless as possible.
Include your order number, a clear description of the issue, and photos where possible. The more detail you give us, the faster we can resolve it.
We'll Sort It
Our team will respond within 48 hours with next steps. In some cases we may request goods are returned before a refund or credit is issued. Resolutions may include replacement items, partial refund, or store credit.
Refunds & Processing
What to Expect
Once your return is approved, here's how refunds work.
Response Time48 hrs
We'll respond to all return requests within 48 hours with clear next steps.
Refund Processing3–5 days
Approved refunds are issued to your original payment method within 3–5 working days. Your bank may take a little longer.
Shipping CostsNon-refundable
Shipping costs are non-refundable unless the return is due to an error on our side. Always include your order number with returns.
Important Notes
Key Things to Know
Please read these before getting in touch — they'll help set the right expectations.
7-Day Window
We cannot accept returns or reports made after the 7-day notification period from delivery. Report issues promptly.
Liability Cap
We are not liable for indirect or consequential losses beyond the value of the goods purchased.
B2B Trade Terms
By ordering with us, you confirm your transaction is a B2B trade purchase, not covered by consumer-specific laws.
Vintage Condition
All items are vintage and may show signs of wear consistent with age. Bale creases and compression marks are not grading faults.
Restocking Fee
For non-defective returns accepted at our discretion, a restocking fee of up to 15% may apply.
Bundle Composition
We do not guarantee specific brand mix, resale value, or profitability. Item composition varies by nature of vintage wholesale.
FAQs
Common Questions
Quick answers to the questions we get asked most about returns.
Before submitting a return request — make sure you have:
Your return will be processed faster if you include all of the following:
Order number
Clear photos of the issue
Description of the problem
Within the 7-day window
What counts as "damaged or defective"?
Damaged or defective means the item arrived in a condition not representative of its stated grade — for example, a structural tear, broken hardware, or significant undisclosed damage. Normal vintage wear consistent with age (fading, minor marks, general wear) does not qualify. If you're unsure, send us photos and we'll assess it fairly.
What is the 10% grading tolerance?
Our grading is done manually in-house, and as with any human process, a small margin of error is expected. Grading also contains an element of subjectivity — what one experienced grader assesses as a B, another may assess as B/A. Up to 10% of items in any order may fall slightly outside the stated grade. This is standard across the wholesale industry and is considered within normal tolerance. Items within this threshold are non-refundable. If you believe the error in your order significantly exceeds 10%, please get in touch with photos. See our full Grading Guide →
Can I expect specific brands or styles in my bundle?
No — due to the nature of vintage wholesale, individual items vary in style, era, brand, colour, and exact composition. Product photos are representative examples only and do not guarantee specific items within a bundle. We do not guarantee brand mix, resale value, or profitability of any order.
Do I need to send items back before getting a refund?
Not always. For damaged, defective, or incorrect items, photos are often sufficient. However, in some cases we may request that goods are returned before a refund or credit is issued. For non-defective returns accepted at our discretion, goods must be returned in original condition before any refund is processed.
What if only some items in my order are affected?
No problem — you don't need to return the entire order. Just report the affected items with photos and your order number. We'll handle it on a per-item basis and offer a partial refund or credit for the affected pieces where applicable.
Are bale creases or light marks from storage covered?
No — creases, compression marks, or minor marks from baling and storage are normal for vintage wholesale and are not grading faults. All vintage items may also show signs of wear consistent with age. A wash and steam is usually all it takes to refresh items on arrival.
How long do refunds take to appear in my account?
Once a return is approved, we issue refunds to your original payment method within 3–5 working days. Depending on your bank or payment provider, it may take a little longer to appear. If you haven't seen a refund after 7 working days, please get in touch.
What if I miss the 7-day window?
Unfortunately we're unable to accept returns or raise disputes after the 7-day notification period has passed. We recommend inspecting your order as soon as it arrives and contacting us promptly if you spot any issues.
Our Promise
We've Got Your Back
We know your business depends on reliable stock. Our goal is to make sure you can buy with confidence, resell with profit, and trust us as your wholesale partner. Every case is handled fairly, transparently, and as quickly as possible.
